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FAQ for Stewart and Strauss Varsity College Letter Jackets

FAQ

Below you will find answers to the most commonly asked questions. If you have any further questions you may contact us using our CONTACT FORM

  1. Where are you located?
  2. How long have you been in business?
  3. Is your web site secured?
  4. Is any information that you gather from me available to others?
  5. How can I pay for my order?
  6. What is your minimum order?
  7. Do you offer quantity discounts?
  8. What about the quality of your jackets?
  9. What are the smallest and biggest size jackets that you offer?
  10. How do I know what size to order?
  11. Do you offer any other colors of wools or leathers?
  12. Do you make all-wool jackets?
  13. I live in a country other than the USA. Will you ship to me?
  14. Once my order is placed how long will it take to ship?
  15. Can I track my order after it has been shipped?
  16. Do you offer returns and exchanges?
  17. Do you have stores where I can purchase my jacket?
  18. There is a problem with your web site. Who do I contact?

1. WHERE ARE YOU LOCATED?
Our head offices are located in Scottsdale, Arizona USA

2. HOW LONG HAVE YOU BEEN IN BUSINESS?
Stewart & Strauss was founded in 1977. We have been offering the finest custom made college varsity letterman jackets for over 39 years.

3. IS YOUR WEB SITE SECURE?
Yes. Our web site is secured with a Web Server SSL Certificate. Transactions on the site are protected with 40-bit minimum to 256-bit SSL encryption.

4. IS ANY INFORMATION THAT YOU GATHER FROM ME AVAILABLE TO OTHERS?
No. We keep ALL information private to us only. Please view our Privacy Policy.

5. HOW CAN I PAY FOR MY ORDER?
We accept all major credit cards as well as payments via PayPal, Electronic Bank Transfers and Checks.

6. WHAT IS YOUR MINIMUM ORDER?
There is NO minimum order! You can order one jacket or as many as you like.

7. DO YOU OFFER QUANTITY DISCOUNTS?
Yes with a minimum order of only 6 or more jackets. All serious inquires must be submitted through our Group Discount Page.

8. WHAT ABOUT THE QUALITY OF YOUR JACKETS?
We pride ourselves in making the best jackets. We use thick 24 ounce wools and genuine cowhide leathers making our jackets durable to stand up for many years.

9. WHAT ARE THE SMALLEST AND BIGGEST SIZE JACKETS THAT YOU OFFER?
Our jackets are available in sizes XXS through 6XL. We can make any jacket shorter or longer to fit your body style.

10. HOW DO I KNOW WHAT SIZE TO ORDER?
We have developed a unique Size Chart where you can put in your height and weight and a suggested size will pop up.

11. DO YOU OFFER ANY OTHER COLORS OR WOOLS OR LEATHERS?
We stock all standard athletic colors for high schools and professional sports teams. For custom orders of 50 jackets or more we can custom dye our wools and leathers to match any colors you'd like.

12. DO YOU MAKE ALL-WOOL JACKETS?
Yes. We can custom make your jacket in all wool. Just mention it when you are ordering in the COMMENTS field.

13. I LIVE IN A COUNTRY OTHER THAN THE USA. WILL YOU SHIP TO ME?
Yes. WE SHIP WORLDWIDE!

14. ONCE MY ORDER IS PLACED HOW LONG WILL IT TAKE TO SHIP?
- In-stock PLAIN jackets (without personalization) ship in 1-2 business days (not including weekends).
- In-stock jackets WITH LETERING ship in 1-2 weeks. 5 working days RUSH SERVICE AVAILABLE FOR ADDITIONAL 25%
- All custom made jackets (with or without lettering) ship in 4-5 weeks (depending on time of year).
- See Shipping Rates.

15. CAN I TRACK MY ORDER AFTER IT HAS BEEN SHIPPED?
Yes. Once your order has shipped from our facilities, our shipping department will send you an e-mail with all the shipping information along with your tracking number.

16. DO YOU OFFER RETURNS AND EXCHANGES?
Yes, with certain limitations. Please read our Return Exchange Policy.

17. DO YOU HAVE STORES WHERE I CAN PURCHASE MY JACKET!
NO. We are sorry but all orders are placed through our web site.

18. THERE IS A PROBLEM WITH YOUR WEB SITE. WHO DO I CONTACT?
Please contact us through the Contact Us page.